If you are a cost-conscious business who wants to get positive RoI for every dollar spent, we have some news for you. What makes Freshdesk Contact Center a mightier alternative to Aircall? Ideally, it should be available on a free trial with phone credits so that you can take it for a spin and figure out which plan will best suit your needs. Wallet-friendly: A fitting phone system should not cost a bomb yet, deliver high on features.Hence the need for fundamental features like call routing, multi-level IVR, real-time call queue and agent availability, call monitoring, etc. It should not act up and create call handling problems for agents themselves. A real problem-solver : The call center software should help agents solve their customers’ problems quickly.Scalability should happen swiftly with no room for rigidity. Easily scalable: A business that grows rapidly needs a phone system that can be easily scaled to handle fluctuating call volumes.The whole exercise of signing up, buying local/international numbers and setting up the call queue, adding a call center team, etc. An ideal phone system should let the business go to market in a flash. Instant Launch: Be it for a weeks-old startup or a decades-old enterprise, time is too big a luxury to have.Here are some features evident in a champion business phone system. In boxing as well as for a phone system, there are certain traits that set apart the champions from the also-rans. The feature build-up of a champion business phone system Here are some pointers to help you make the right choice next time. Maybe it is time to look for an Aircall alternative that can reinvent your call center and also save some dollars in the process.īut, before you go looking for an alternative, you need to know the feature build-up of an ideal business phone system. But, is Aircall the best call center software that your business deserves? It will help you execute your business strategy with finesse.Īircall for one has remained a strong contender in the cloud telephony space. “…Create a strategy to beat each new opponent…”īut, when it comes to running a call center, having the right phone system is like the signature move of a boxer. Yet, the one with the better fight strategy wins.Īs the legendary boxer Lennox Lewis once said, The contenders fire on all cylinders against each other. There’s this unique thing with combat sports, or for that matter, running a business. Compare Aircall vs Freshdesk Contact Center.
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